Fully Guided Tours throughout Europe for Harley-Davidson Motorcycles

V Twin Tours Privacy Policy

Prevailing Law

V Twin Tours undertakes to adhere to prevailing EU GDPR Privacy Policy regarding security of all personal information held. If ever the UK diverges from EU GDPR, V Twin Tours shall adopt UK GDPR Privacy Policy as may be regulated by the laws of England and Wales.

Privacy Policy Clauses

  1. We take your privacy and your data protection responsibilities very seriously. Please read this privacy policy to understand how we may use information provided by you. We may update this policy from time to time to reflect legal requirement and the way we operate.
  2. We are the primary controller of your personal data provided by you to us. Information you provide to us may be shared only with third party provider of services in direct connection with the service we provide to you. Only information necessary for the provision of their service will be provided.
  3. In the EU, as UK nationals are classified as foreigners it may be necessary to provide information to hotels and travel providers such as ferry or Eurotunnel. It may also be necessary to provide information that falls into security and anti-terrorism verification. It may also be necessary to provide sensitive information such as health, gender, religion. We collect such information in preparation for any such security verification and as such we cannot complete a booking if this information is withheld.
  4. For avoidance of doubt, we shall use all reasonable endeavours to ensure that any third party under our control who handles personal information shall adhere to the rules of GDPR. Third party service providers not under our control but with whom we work within the EU are also subject to identical GDPR.
  5. If for whatever reason we seek to disclose your personal information outside its original purpose (to facilitate the booking of a tour), we shall use all reasonable endeavours to obtain your prior consent and shall abide by your decision.
  6. For clarity, the information we collect and its uses are;
    1. Personal information. Name, address, mobile phone number, email address, postal address and emergency contact information. Used to facilitate the planning, execution and passage of information in regard to the tour.
    2. Travel information. Passport (name, number, DOB), Driving Licence, vehicle and vehicle registration. Used to facilitate registration at Channel crossing and hotel registration/ check-in.
    3. Booking information. Details related to your tour, personal preferences, and specific requirements. Used to support the tour and internal marketing, sending you information about future tours which may be of interest.
    4. Health information. Specific medical conditions, allergies, support, inclusion or assistance that you may require to ensure your tour is enjoyable. Dietary requirements and accessible constraints may be discussed with hotel providers.
    5. Communication information. Emails, texts and other messages between us. Retained and may be used to optimise future tours and for our own marketing purposes and to highlight future tours.
  7. How we protect your information.
    1. All information is stored behind password protected firewalls. All emails are subject to dual authorisation access, successfully denying all attempts (of which there have been scores of failed attempts with a 100% successful protection record) to hack into emails.
    2. All financial information is behind dual authorisation firewall and encryption. All financial transactions are encrypted. Please note that all financial transactions are carried out by a third party, we can provide their security terms and conditions upon request. In this way at no point at all do we have knowledge, sight or record of your bank or card details. 
    3. No information is offered, released, shared, copied or sold by us. Information provided by you is used solely for the purpose to provide the service and as expanded above.
    4. We take all reasonable endeavours and continually assess our protection measures to ensure that all personal data is secure to the best of our ability. However, no system is 100% effective.
  8. Your rights and choices under GDPR. You have the following rights in regard to the use and storage of your personal information.
    1. Access. You may request access to the personal information we hold about you.
    2. Correction. You may request any inaccurate or incomplete information held about you to be corrected or updated. Please note that any such request for alteration will have to be supported with evidence, so this alteration is not in itself an attempt to access personal information. 
    3. Deletion. You may request that we delete your information, which we may comply with specific legal constraints. 
    4. Opt-Out. You can opt-out of receiving marketing communication from us at any time.
  9. Retaining your information. We shall retain your information only as long is is necessary. If no longer relevant, we shall delete or anonymise your personal information. All personal information is held securely regardless of age of information. Security is not downgraded due to age. 
  10. Nothing in these Terms, Conditions and Privacy Policy shall overrule the provision of information to a government or civil authority or their representative who has legal right to such information.

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Terms and Conditions and Privacy Policy   ©Copyright V Twin Tours. All rights reserved.

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