Fully Guided Tours throughout Europe for Harley-Davidson Motorcycles

Terms and Conditions

  1. General Terms
    1. Definitions. The following definitions and abbreviations shall apply throughout this document. Throughout the document, use of pronoun includes all genders, use of plural or singular includes the other.
      1. “You” are the Customer or in the case of a single person making a booking on behalf of more than one person, “You” is the Point of Contact customer with whom the contract between Parties is made.
      2. “We”, “Us”, “Me”, “I”, “V Twin Tours” is V Twin Tours, the provider of the service.
      3. “Party” or “Parties”. As circumstance directs, either you or us or both you and us.
      4. “Tour” is the fully-guided motorcycle tour that you have selected and for which a contract is formed by the payment of money for the service.
      5. “Service” is the provision of a planned fully guided motorcycle tour for the duration as set out in the Tour information and itinerary, which may include the provision of English Channel crossing, arrangement of hotel overnight accommodation with provision of breakfast meals and the provision of planned routes which are led by us.
  2. Booking a Tour
    1. Conditions of Booking
      1. By making a booking (either directly or indirectly) to participate in a Tour, you have confirmed that you have read, understood and accept these Terms, Conditions and Privacy Policy in entirety.
      2. Reservation on a Tour. Your reservation is only confirmed once the deposit payment has been received in cleared funds and we have responded specifically confirming that your position on the Tour is reserved.
      3. If an individual is making a booking on behalf of other individuals, that individual is known as the Point of Contact. All correspondence between us and the Point of Contact is accepted that the Point of Contact acts for all individuals in the group, including passage of information.
      4. By making a booking you are confirming that your motorcycle (and all motorcycles in your Party) are roadworthy.
      5. By making a booking you are confirming that you are able to participate in the Tour.
    2. Payments for a Tour
      1. All payments are to be made in Great British Pound Stirling (GBP / £). No other currencies are accepted. 
      2. Deposit payments are taken at the point of making a booking and are non-refundable in all circumstances. In exceptional circumstances and only by prior agreement by us, a deposit may be transferred from one Tour to another as credit.
      3. Payments for all Tours are set out to be paid by regular instalments prior to the start date of the Tour. Depending on the tour, the payment instalments may differ. For each tour the payment plan is clearly laid out prior to the first payment being taken. You have the option to make partial or full payment ahead of the payment instalment date. There is no provision for partial payments to be made which is less than the amount required.
      4. Payments are usually taken by automated card transaction or bank transfer. We use a third party operator to process all payment made by you for a Tour, who act on our behalf. 
      5. In all events the full balance of the Tour is payable prior to the tour start date.
      6. Failure to keep up with payments as they occur may result in your tour place being cancelled. In these circumstances, we retain the rights to retain all payments made by you to date to cover any and all cancellation costs incurred by us from third party providers in addition to retaining the deposit.
      7. Cash is not accepted as a method of payment unless by extraordinary exception which is agreed in advance between both Parties.
      8. If payment is made by Credit Card, the third party operator may levy a surcharge which covers the card transaction costs imposed by the card issuer.
    3. Tour Price.
      1. We use all reasonable endeavours to ensure that the advertised price of a tour does not change from the point of your deposit payment being confirmed to your participating and completing the tour. However, every tour is vulnerable to external financial factors such as currency exchange rate fluctuation, fuel price increase, surcharges imposed, supplier cost increases, imposition of local or national tax by host Country or Municipality (such as ULEZ, clear air, Tourist Tax etc), all of which are beyond our control.
      2. If any cost increase for the provision of a Tour is within 2.0% of the price advertised, we shall absorb this cost increase.
      3. If any cost increase for the provision of a Tour exceeds 2.0% we shall use all reasonable endeavours with minor alterations to the tour to bring the tour within the price advertised plus 2.0%, at which point we shall absorb the cost increase. 
      4. If any cost increase for a Tour is at or above 2.0% of the total advertised price of the tour and we cannot mitigate the cost increase with minor alterations to the tour itinerary, we reserve the right to apply a surcharge to the tour to account for the cost increase. It is stressed that; 
        1. Any surcharge levied will ONLY be due to external costs levied by third parties, 
        2. The reason and cause of any surcharge will be fully explained to you.
        3. You will be informed of any surcharge before it is raised for payment. 
  3. Changes to your Tour
    1. Planning for your tour commences many months ahead of the tour start date, with numerous regular confirmations of reservation to all third party providers. However, there may be occasions where alterations to the tour must be made, which fall into 2 categories of alteration; 
      1. Minor alterations to a tour. It may be that we have to make minor alterations to the tour itinerary. In all these circumstances where a minor alteration needs to be made, we reserve the right to do so without prior notification. Please note that we shall use reasonable endeavours to ensure that any alternate plan shall maintain the equivalent level of quality – like-for like hotels or having to plan alternate routes being the prime examples. 
      2. Major alterations to a tour. If any required change is considered in our opinion to constitute a major alteration to the tour, we shall endeavour to advise you of such at the first opportunity. Examples of a major alteration to the tour may be (but not limited to), alterations in start or end date of the tour by more than 12 hours, change of departure or return destination or significant change of destination on tour or in extreme circumstance, cancellation of a tour as unviable.
    2. In all circumstances where a major alteration to a tour is realised, we shall use all reasonable endeavours to mitigate all such alterations to be able to offer a tour which is as similar in calendar dates, duration, aspect, vision and quality as the original tour. 
    3. In the circumstance of a Major alteration to a tour, we shall endeavour to ensure that the new tour is at the same price and quality of the original tour.
    4. If the newly planned tour incurs a price variation, replicating Clause 2.3, if that price variation is within 2.0% of the original tour price, we shall absorb the price variation.
    5. In all circumstances of a major alteration to the tour, you shall be offered one of 3 options; 
      1. Accept the newly planned alternate tour of equivalent or similar aspect, vision and quality as the original tour. It must be noted that the newly planned alternate tour may incur price variation, where Clause 2.3. applies.
      2. Decline the alternate tour and request to participate in an alternate tour (subject to availability), whereupon any payments made shall be carried over. 
      3. Decline the alternate tour and demand a refund, where this is deemed a cancellation by you and that clause applies.
  4. Cancellation
    1. If we cancel your Tour. We reserve the rights to cancel a tour, although this is an extreme decision that we shall try to avoid under all circumstances. 
      1.  Provision of a tour is dependent upon a minimum number of people taking part in that tour. If there is insufficient demand for a particular tour we may have to reduce the support provision (drop the Tour back-marker) or in extreme circumstances cancel the tour. In this circumstance this is considered a major alteration to the tour and that clause applies.
      2. We shall use all reasonable endeavours to notify you of any such cancellation decision more than one calendar month in advance of the start date of a tour. 
      3. If we cancel a tour, we are not liable for any costs incurred outside the tour such as additional travel or accommodation. For this reason we recommend that you have adequate travel insurance in place to cover any such losses in the event of a cancellation under this Clause.
      4. If a tour is cancelled due to a force majeure event, we shall not be held liable for any refund of payments made to us. For this reason, you are advised to have adequate travel insurance in place against any losses. For clarification, a force majeure event is an unforeseen and exceptional event that is outside our control, for which examples are (but not limited to) natural disaster, war, terrorism, an event for which military aid is provided to the national authority, epidemics, pandemic and governmental actions.
    2. If you cancel your booking on a tour.
      1. If you cancel your booking either in entirety or in part, you must notify us in writing.
      2. If you cancel in full, cancellation charges shall apply as follows, which are based on the costs of cancellation of your booking arrangements and expenses and losses incurred we may suffer due to the vacant place on the tour if we are unable to resell the vacancy:
        1. Cancellation in excess of 180 days of the start of the tour, the deposit is retained, other payments (excepting booking amendment changes made at your request) are refunded.
        2. Cancellation by you less than 180 days but more than 90 days prior to the start of the tour: 50% of the total price of the tour, with 100% of all booking amendments made at your request, is retained. Any sum paid above this is refunded to you. 
        3. Cancellation by you less than 90 days but more than 60 days prior to the start date of the tour: 75% of the total price of the tour, with 100% of all booking amendments made at your request, is retained. Any sum paid above this is refunded to you.
        4. Cancellation by you less than 60 days prior to the start date of the tour, 100% of the cost of the tour is retained.
      3. If you cancel your tour in part, we shall endeavour to accommodate your partial cancellation as follows: 
        1. If you wish to reduce the duration of your tour, we shall endeavour to work with you to accommodate such duration alterations if they are minor. You shall be liable for all costs incurred of alterations to bookings if such a duration alteration is feasible. Please note that many of the bookings made are non-refundable to us, as a consequence we are unable to offer a refund to you. 
        2. If you or an individual in your party is unable to go on the tour and this alters the package under which you made your booking, you shall be liable for any positive balance variation. If the package variation incurs a negative balance, this will be assumed as a cancellation by an individual in your party and Clause 4.2.2 applies.
        3. If you or an individual in your party is unable to go and you find a replacement person, only a booking amendment charge will apply, which will be the pass-through of all third party amendment charges and an administration charge of £50. By your proposing that person as the ‘incoming’ change, that person accepts and agrees to all terms, conditions and privacy policy herein.
  5. Travel documentation.
    1. You are responsible to ensure that all your travel documentation is valid. We accept no liability or responsibility for checking if travel documentation is valid to travel on the tour.
    2. Travel documentation includes and is not limited to Passport, Visa as may be required, Driving Licence, Vehicle Registration Certificate (V5C or ‘logbook’), vehicle insurance, vehicle repair/ recovery insurance, health insurance, travel insurance, Global/ European Health Insurance Card, vehicle roadworthiness (current MOT in UK).
    3. When making your booking you also assert that you shall have suitable travel and vehicle recovery insurance for the tour which includes repatriation of Rider, Pillion and motorcycle (as is applicable). 
    4. If you are carrying prescription drugs on tour you must carry the original medical prescription to prove your legitimacy to carry and use such drugs. Failure to do so may result in your being detained by civil authorities until such time as proof is found to be satisfactory.
    5. We are not liable for any consequence to missing part of or all of a tour when being held by civil authorities.
  6. Health Notification
    1. You confirm that by making a booking on any tour that you are medically able to go on the tour. The Point of Contact confirms that all members of the party (whether Rider or Pillion) are medically able to go on the tour. 
    2. You are to notify us as soon as possible of all health considerations of which we should be reasonably aware. This includes (but is not limited to), asthma, diabetes, haemophilia, insulin deficiency, any chemotherapy or radiotherapy, Crohn’s disease, food, drink or medical allergies, any contagious disease transmissible by ingestion, inhalation or absorption.
    3. You are to notify us of all health considerations of health considerations that we should reasonably be aware which require consideration and accommodation within the tour. This includes accessibility requirements. 
    4. We reserve the right to cancel your booking if in our reasonable opinion your health is not suited to the tour or you are traveling without someone who may provide such assistance as you may require. If we find out about a health consideration at a later date that is not disclosed at the time of booking and that in our opinion renders you unsuitable for a Tour or is not adequately mitigated, we reserve the rights to cancel your booking. It will be considered that the booking cancellation is made by you by virtue of omission of information.
  7. Our responsibility and limit of liability to you.
    1. If the contract we have with you to provide the service is not performed or inadequately performed by us or by third party suppliers then we shall pay you appropriate compensation for that loss of service. We shall not pay compensation for punitive damages or upset caused without evidence of loss of actual service. Compensation payable will be directly commensurate with the loss of service.
    2. We shall not be liable for any loss either partial or full, of service if the cause of that loss is due to;
      1. You
      2. A third party over whom we have no authority, control or contractual relationship. 
      3. Any circumstance for which we could not foresee or avoid using reasonable endeavours or the consequences of such could not be avoided even after due care and attention.
    3. Our liability to you for any failure in service including any consequential effect shall be limited to the price paid by the affected person on tour.
    4. We have no liability for any loss or damage to any luggage or personal possessions, as you has been specifically advised and deemed to have reasonably considered to have taken adequate travel insurance when coming on tour.
    5. Should you or any individual on tour seek advice or guidance on any issue whilst on tour, we shall freely give such advice to the best of our knowledge and experience. All such advice, whether taken or not, is given without responsibility, liability or admittance of any fault.
    6. We are not liable if you or any person with whom you are connected on tour becomes ill, injured, incapacitated or dies regardless of cause. We shall offer all such support as we may reasonably provide which given without responsibility, liability or admittance of fault.
    7. We do not accept any responsibility, liability or fault for any injury, incapacitation or loss of life as a result of a road traffic accident, regardless of who may be deemed at fault in that road traffic accident. We shall offer all such support as we may reasonably provide which given without responsibility, liability or admittance of fault.
    8. Where a particular tour destination is to a specific external event, such as a Rally or Festival, our responsibility and liability excludes that external event in entirety. The responsibility and liability exclusions include and are not limited to the event taking place, what is included in the event, the availability and purchase of tickets to access the event, any losses, injury, illness, incapacity or death at the event.
    9. We shall not be held responsible or liable for minor alteration or provision of service by ourselves or any third party service provider to you throughout the tour. For example, we shall not be liable if only twin and not a double bed is available as this is a constraint of the hotel. We shall use all reasonable endeavours to minimise all such issues to as low as reasonably practicable.
  8. Your commitment to us whilst on tour
    1. You are to notify us of any specific or special requirements, including health, access, inclusivity or dietary requirements. We shall use all reasonable endeavours to include any such requirements and where any requirements cannot be met, we shall notify you in advance.
    2. You confirm that you shall adhere to all national laws of the country in which we are on tour, including speed limits. You accept that you are solely and wholly responsible for any speed, traffic, parking or other vehicular offences for your motorcycle whilst on tour. 
    3. You shall ride with due consideration and courtesy to other road users. 
  9. Behaviour whilst on tour. 
    1. You are responsible for your behaviour at all times. No individual is exempt personal responsibility for their actions whilst on tour.
    2. You are to have due knowledge and understanding of all laws of all countries in which you are to travel whilst on tour. Ignorance of any specific national law is not a defence and we are not liable for any such personal ignorance of national or international laws that apply.
    3. We reserve the rights to refuse to continue your booking prior to a tour if in our reasonable opinion, to allow you to participate on the tour would disrupt or diminish the experience for other people on the tour. Under these circumstances, the refund payable to you shall be equivalent to your cancellation of your booking.
    4. We reserve the right to immediately cancel your booking without recourse or refund if in our reasonable opinion you act in a way that is perceived to be abusive to any company representative, another tour member or any other person. If your tour booking is immediately cancelled, from the point of notification we have no further responsibility to you, including travel or accommodation.
    5. We reserve the rights to immediately cancel your booking without recourse or refund if in our reasonable opinion you act in a way that is that is perceived to be under the influence of alcohol or drugs that would impair your ability to safely control your motorcycle. We will use reasonable endeavours to warn you if we believe this may be a likely outcome. If your tour booking is immediately cancelled for such reason, from the point of notification we have no further responsibility to you, including travel or accommodation.
  10. Photography and use of imagery
    1. We shall take both still and video imagery to record and capture the highlights of the tour. We may use use any such photography for publicity and marketing purposes., the default assumption is that this is acceptable. These photographs and videos may allow identification on individual and their motorcycle (although we will try to avoid taking photographs that include readable VRN). If you do not wish your photograph to be taken or published, please let us know and we shall use all reasonable endeavours to comply with your request.
    2. Please note we only have control over our own photographs and video that we take on our own equipment. We are not responsible or liable for any third party taking and using photographs and video without your consent, including other members of the tour.
  11. Governing Law. Both parties agree and accept that this contract, any dispute, any claim and all other matters in connection with the tour are subject to the jurisdiction of England and Wales only. 

©2025 H-D or its affiliates. HARLEY-DAVIDSON, HARLEY, H-D, and the Bar and Shield Logo are among the trademarks of Harley-Davidson Motor Company, Inc.

Terms and Conditions and Privacy Policy   ©Copyright V Twin Tours. All rights reserved.

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.